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What Our Legal Terms Mean for You

roullete operates under a framework of clear legal commitments — covering how your data is stored, how your account is governed, and what recourse you have when something…

Account ConditionsPrivacy PolicyData RetentionCookie TermsJurisdiction Clause

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How Our Policies Apply to Your Account

roullete Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to roullete and all features connected to your account — deposits via UPI, Paytm, or PhonePe, table play, and withdrawal requests — is subject to the laws of the jurisdiction where you are located. Where local law permits access, these terms form a binding agreement

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between you and roullete the moment your account is created. We reserve the right to update these terms; when that happens, we notify you via your registered email address before the changes take effect. Continued use of the account after notification constitutes acceptance. If any clause
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is found unenforceable in your jurisdiction, the remaining clauses continue to apply. These terms are written in English and governed by the law stated in our full legal document, which is available on request through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About Legal or Policy Matters

If you have a question about our terms, want to request a copy of your data, or need to raise a dispute, our support team has dedicated paths for legal and policy…

Email Support Send your legal or policy query to our support email. Include your registered account ID and the subject line 'Legal Request' so our team routes it to the right person without delay.

Live Chat Our live chat is available around the clock. Type 'legal query' at the start of your message and you'll be connected to a support agent trained to handle account-rights and policy questions.

Written Correspondence For formal legal notices or data-erasure requests that require a written record, use the address listed in our full terms document. We process written correspondence within ten working days of receipt.

HOW WE HANDLE YOUR DATA

Data Handling, Security and Account Control

roullete applies specific technical and procedural controls to protect your account and your personal data.

Data Storage

Your personal data — name, email, registered payment method details such as your linked UPI ID — is stored on encrypted servers. We do not sell or share this data with third parties outside of what is necessary to process your transactions.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to understand how the lobby is being used. You can adjust cookie preferences in your browser settings at any time; disabling analytics cookies does not affect account function.

Account Security

Two-step verification is available for all accounts and we strongly encourage you to activate it. Login attempts from unrecognised devices trigger an email alert to your registered address so you are informed immediately of any access that wasn't you.

Data Retention

We retain account records for the period required by applicable law and no longer. When an account is closed, personal data that is not required for legal or financial compliance purposes is deleted within 30 days of the closure request.

Your Rights

You have the right to request a copy of all personal data we hold about your account, to correct inaccuracies, and to request erasure where no legal obligation requires us to keep it. Submit these requests through live chat or email with your account ID.

Policy Contact

Our designated policy contact handles all data and legal correspondence. Reach them by selecting 'Legal Request' in the support chat or by emailing with 'Privacy Request' in the subject line. We confirm receipt within 24 hours.

Common Legal and Policy Questions

These answers cover the questions we receive most often about account terms, data rights, and policy changes. If your question isn't here, our support team can help via chat or email.

These terms apply to anyone who creates and uses a roullete account where access is permitted under local law. By opening an account, you confirm you have read and agree to the conditions set out in the full terms document.

Send a data-access request through live chat or email, quoting your account ID. We will compile and send you a copy of all data held against your account within five working days of receiving the request.

Yes. You can request erasure of your personal data when there is no legal or financial obligation requiring us to retain it. We process deletion requests within 30 days and confirm completion to your registered email address.

We send a notification to your registered email address before any material change takes effect. The email states what has changed and the date from which the new terms apply, giving you time to review before deciding to continue.

Data not required for legal or financial compliance is deleted within 30 days of your account closure request. Data we are legally required to retain — such as transaction records — is kept for the minimum period required by applicable law, then deleted.

Yes. Payment method identifiers linked to your account are stored on encrypted servers. We do not store full card numbers or full UPI credentials; only the minimum reference needed to process and verify your transactions is retained.

Contact us immediately via live chat and select 'Security Issue'. We will lock the account while we investigate, review access logs for the period in question, and guide you through securing the account with a new password and verified two-step login.

What Our Legal Terms Mean for You

Reach Us About Legal or Policy Matters

Data Handling, Security and Account Control

Data Storage

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Contact

Common Legal and Policy Questions

01 Who do these legal terms apply to?

02 How do I get a copy of my personal data?

03 Can I ask roullete to delete my data?

04 How will I know if the terms change?

05 What happens to my data if I close my account?

06 Is my payment information — UPI, Paytm, PhonePe — stored securely?

07 What should I do if I believe my account has been accessed without my permission?

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