How can I request a copy of the data you hold about me?

Log in to your account, go to Account Settings and select Privacy Controls, then choose Download My Data. Alternatively, email privacy@roullete.vip with your registered name and account ID. We will send the data to your verified email address within 30 days.

Reference

How roullete Handles Your Personal Data

Our privacy policy sets out exactly what data we collect when you open an account, how we use it to process your UPI, Paytm and PhonePe transactions, and…

Data collected only for account operationUPI, Paytm, PhonePe transaction records securedAccess or deletion requests honouredNo sale of personal data to third partiesIndia-region data handling standards applied

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What This Policy Covers and Where It Applies

roullete Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data roullete processes in connection with accounts opened where local law permits access to our platform. We collect data such as your name, contact details, device identifiers and payment references — including transaction identifiers tied to UPI, Paytm and PhonePe

1
— solely to operate your account, process withdrawals and meet any compliance obligations that apply in your jurisdiction. We do not collect data beyond what is necessary for those purposes. Retention periods vary by data type: account identifiers are held for as long as your account
2
remains active, while payment records may be retained for the period required under applicable financial regulations. Where local law does not permit access to our services, this policy still governs any incidental data we may have received, and you retain the rights described in the sections
3
below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy Email Send a written request to our dedicated privacy address at [email protected]. We acknowledge all requests within two working days and aim to resolve them fully within 30 days of receipt.

Live Chat Support Start a live chat session directly from your account dashboard any time the support window is open. Our agents can log a formal data request on your behalf and give you a reference number to track progress.

Account Settings Portal Log in and navigate to Account Settings, then select Privacy Controls. From there you can download a copy of the data we hold, update your contact preferences or initiate a deletion request without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention at roullete

We apply a layered approach to account security and data integrity, covering everything from how cookies are set in your browser to how long we hold payment records after a withdrawal is…

Data Handling

Personal data is processed on servers operating under contractual data-protection standards. We share data with payment processors such as UPI and Paytm only to the extent needed to authorise and settle transactions. No data is sold or rented to advertisers.

Cookies and Tracking

We set session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the banner shown on your first visit or any time via the Cookie Settings link in the page footer.

Account Security

Passwords are stored as salted hashes — we never hold them in plain text. Two-step verification is available in Account Settings. If we detect unusual login activity, we send an alert to your registered email or phone number before any action is taken.

Retention Schedule

Account profile data is retained while your account is active and for up to 12 months after closure. Payment transaction records, including PhonePe and UPI references, are kept for the period required by applicable financial regulations, after which they are deleted.

Your Rights

You have the right to access a copy of your data, correct inaccurate entries, request deletion where no legal hold applies, and withdraw consent for non-essential processing at any time. Submit any of these requests through the channels listed in the support section above.

Policy Updates

When we make material changes to this policy, we post a notice on the account dashboard and send an email to your registered address at least seven days before the change takes effect. Continued use of your account after that date constitutes acceptance of the updated terms.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we hear most often about how roullete handles account data, payment records and user rights. If your question is not covered here, reach our privacy team at [email protected].

We collect the details you submit during registration — name, email address, phone number and date of birth — along with device identifiers and IP address for security purposes. Payment method references such as your UPI ID or Paytm-linked number are captured only when you add a payment method to your account.

We share data only with service providers who help us operate the platform — payment processors for UPI, Paytm and PhonePe transactions, fraud-detection partners and hosting infrastructure. All third parties operate under data-processing agreements that restrict how they may use your information. We do not sell your data.

Log in to your account, go to Account Settings and select Privacy Controls, then choose Download My Data. Alternatively, email [email protected] with your registered name and account ID. We will send the data to your verified email address within 30 days.

Yes. Submit a deletion request via Account Settings or by email. We will remove your profile and non-regulated data promptly. Some records, such as payment transaction logs required by financial regulations, must be retained for the legally mandated period before deletion, and we will inform you of any such hold.

Account profile data is kept for up to 12 months after closure to handle any disputes or final withdrawal queries. Payment records linked to UPI, Paytm or PhonePe transactions are retained for the period required under applicable financial regulations, after which they are permanently deleted from our systems.

We use strictly necessary cookies to maintain your session and optional analytics cookies to improve page performance. You can accept or decline non-essential cookies via the banner on your first visit or at any time through the Cookie Settings link in the page footer. Disabling analytics cookies does not affect account functionality.

Go to Account Settings and select Edit Profile to change your email address or phone number. A verification step is required for security before any change is saved. If you are locked out of your account, contact live chat support and an agent will authenticate you before making the update.

How roullete Handles Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies, Security and Retention at roullete

Data Handling

Cookies and Tracking

Account Security

Retention Schedule

Your Rights

Policy Updates

Frequently Asked Questions About Our Privacy Policy

01 What personal data does roullete collect when I open an account?

02 Does roullete share my data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask roullete to delete my personal data?

05 How long does roullete keep my account data after I close my account?

06 What cookies does roullete use, and can I turn them off?

07 How do I update the contact details tied to my account?

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